Job Description

Junior Personal Life Manager (PLM) – UK Late-Night Shift

Location: Remote (LATAM or PH) Shift: Monday to Friday, 6:00 PM to 2:00 AM UKT (Ideal for LATAM time zones as it converts to a highly sustainable afternoon/evening shift) Salary: $1,500 USD/month base + quarterly bonus (20–30% average) Start: Immediate

About the Role

We are seeking a Junior Personal Life Manager to join our team, providing high-touch support for ultra-high-net-worth clients (behaving as a Personal Assistant for their personal lives). This is a late-night concierge role, requiring someone meticulous, organized, proactive, and able to manage urgent requests with absolute precision.

You will primarily work via our in-app chat (WhatsApp-like), delivering world-class service and creative solutions for demanding clients. This role is critical to ensuring seamless coverage during UK late-night and early-morning hours.

Key Responsibilities

• Deliver exceptional client service through in-app chat, ensuring 100% accuracy in executing client nuances and specific requests.
• Manage unpredictable workflow spikes efficiently, being able to shift instantly from a quiet hour to handling multiple high-priority, urgent requests under strict SLAs.
• Strictly follow internal processes, accurately logging and updating all client interactions in our proprietary software/CRM in real-time.
• Apply resourceful problem-solving to client needs without relying on a script (e.g., sourcing 300 handmade tortillas on short notice or tracking down sold-out luxury goods).
• Collaborate transparently with the team: proactively flag roadblocks, ask for support when a request is challenged, and ensure flawless documentation for shift handovers.

Ideal Candidate

• Luxury, hospitality, or high-paced customer service experience supporting demanding, high-net-worth individuals (UHNWI).
• Extensive experience handling customer service through digital platforms, ticketing systems, or CRMs.
• High level of resourcefulness and "street-smarts", someone who thrives when there is "no playbook" and can think fast on their feet.
• Obsessive attention to detail, someone who reads carefully, double-checks facts, and never operates on assumptions.
• Excellent written English communication (grammar, tone, and clarity) for fast-paced in-app chat.
• A strong team player who communicates proactively when facing difficulties rather than working in a silo.
• Must be willing to undergo a comprehensive background check (due to compliance and handling sensitive information for high-profile clients).

Compensation & Benefits

• Base salary: $1,500 USD/month (firm cap for this junior role)
• Quarterly bonus: 20–30% average for high performers
• Opportunity to gain experience in high-end lifestyle management

Recruitment & Interview Process

• Stage 1: Written Exercise (Modified to test attention to detail, CRM simulation, and SLA management)
• Stage 2: Back-to-back Interviews
  • Pressure test for multitasking under sudden volume spikes & out-of-the-box problem solving
  • Assessment of teamwork, communication under stress, and process adherence
• Stage 3: CEO Sense-Check Call

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